FAQ

1. What are your lead times?

Lead times vary dependent on the product, quantity, stock levels of colour / material chosen and the branding method but the below is a guide. Please do get in touch if you have a deadline as we will always do our best to achieve it.

2. Which branding methods do you offer?

• Screen printing one colour.
• Digitally printing full colour.
• Debossing.
• Foil Blocking in silver, gold, rose gold, copper, orange, red, white other colours may incur an additional charge for the foil.
• Laser engraving for metal fobs
• Resin domes.
• Metal charms subject to minimums and availability of 3d artwork.
• Printed tip in pages for notebooks.

3. Do you send an order confirmation?

We will acknowledge your order within 2 hours of receipt and send an order confirmation within 6 hours of receipt of

4. How should we provide our artwork?

We require your artwork as a vectored EPS file with all fonts saved to outline. Please save all colours in CMYK format. Please supply your artwork with the order to prevent delays.

5. Do you provide a paper proof for approval?

We will provide a paper proof showing your artwork position and all order details within 24 – 48 hours of receipt of appropriate artwork.

6. Is your production audited?

Our UK production is accredited to ISO 9001 for Quality Management and 14001 for Environmental Management. Download our certificate.

Our China production has a 4 Pillar SMETA Audit.

Our SEDEX Number is ZC1014380

We comply with the ETDI Base Code

7. Do you recycle your waste?

Yes we not only recycle our waste but we retain all material off cuts and use them to make small items and we keep scraps to donate to schools or craft organisations.

8. Is your production sustainable?

We have analysed the impacts of our production on the environment and as part of our ISO 14001 seek to minimise or irradicate these impacts. For example, have exchanged our lights to LED, we use a carbon neutral courier, we have a energy plan to gradually increase the amount of renewable energy we use currently we are at 40% WE AIM TO BE AT 100% BY 2025. We offer UK production to reduce the air miles of your products but also to offer local employment and preserve manufacturing skills for the UK economy.

9. Do you offer individual gift boxes?

Other than the Sandringham & Ascot Leather Ranges we do not offer gift boxes as standard to minimise on unnecessary waste.

If you require a gift box we can offer various typed of gift packaging to include: -

• Printed Belly Band or Sleeve
• Tuck Box plain or branded.
• Lid Box.
• Bespoke packaging subject to minimums.

10. Is your bulk packaging recycled?

Yes, our cartons are made from 70 % recycled card and secured with paper Kraft tape. The cartons can be reused or recycled. One tree is planted for every 5 carton orders we place. We reuse as many of our cartons as we can and recycle any that we can not.

11. How will my order be dispatched?

For the UK we use DPD next day carbon neutral courier for boxed deliveries.

We use Freightroute Next day for palletised deliveries.

For Europe we use TNT we will require the details of the importer and their EORI number and a commercial invoice.

12. Can you Export my order?

We can export orders via TNT however dependent on the destination different rules apply. We can offer DDP to Ireland however someone needs to be nominated as the importer. Please enquire for more details.

13. Do you offer bespoke production?

Yes, we do offer a bespoke service and the key information we require to give you an estimate is –

• Quantity required.
• Specification or an image.
• Lead time.
• Rough budget to determine if leather or vegan leather.

We will then be able to give you an estimate of the costs involved for the bulk and for any sample development.

14. Do you supply VEGAN products?

Yes, our Belluno, Torino, Como & Matt Lam finishes are all VEGAN and we have researched our other component parts to ensue they contain no animal products. We would recommend debossed personalisation as many inks have been tested on animals.

15. What is the difference between bonded and real leather?

Bonded leather takes waste leather and reconstitutes it with a small amount of PU to give a leather like finish.

Real leather is taken form the hide and split to the appropriate thickness. There are many grades of real leather and price varies dependent on the grade.

16. What is the difference between different leathers?

Full grain (Richmond, Sandringham, Chelsea leathers) - Full-grain refers to hides that have not been sanded and buffed to remove imperfections (or natural marks) on the surface of the hide. The grain remains, allowing the fibre strength and durability. The grain also has breathability, resulting in less moisture from prolonged contact. Rather than wearing out, it will develop a patina over time. However, there will be natural imperfections and variations throughout the leather that make every item unique.

Split leather Corrected Grain (Ascot & Hampton Leather)- During the splitting operation, the top grain and drop split are separated. Split leather then has an artificial layer applied to the surface of the split and is embossed with a leather grain. Splits are also used to create suede. Split leather usually has a good emboss quality and is durable and soft.

Bonded leather (balmoral Leather) - Not a true leather but a man-made material composed of leather fibres (often scrap from leather tanneries or leather workshops) bonded together to create a look at a fraction of the cost. Bonded or leather board has the advantage of being produced on a roll in sheets, so waste is minimised.

• Although bonded leather uses some recycled leather components, its method of production and the high use of solvent and adhesives, means that it is not an environmentally friendly option.
• Bonded leather cannot be sold as genuine leather as its structure has been changed from the original hide. It must be described as bonded leather or bonded leather fibre, otherwise it will be in breach of Trading Standards.

E leather - A bonded leather made in the UK from tannery waste which would usually go to landfill. This is bonded using water pressure making it both recycled and environmentally friendly. However, whereas traditional bonded leather is at the budget end of the leather spectrum, E leather is mid-range in price. It is produced on a roll so minimises waste seen with real leather.

17. Do you supply visuals?

We are happy to help with visuals, please do email us with a vectored eps file of your artwork and full details as to the below to help us to get it correct first time. We aim to send visuals back within 24 hours, but it is dependent on the capacity within artwork on the day you send it. If your visual is urgent, please let us know and we will do our very best.

• Send a vectored EPS file with your artwork.
• Indicate the product and any accessories.
• Indicate the product and branding colour.
• Indicate the colour of any accessories e.g. ribbons & elastic.
• Indicate the position and size of the logo on the product.

18. Can you supply branding templates?

Yes, just email sales@juniperproducts.co.uk and we will send the templates required.

19. Do you supply plain samples?

Yes, we can send you out plain samples these are generally sent sale or return. If the sample is stock or immediately available, it is sent either Royal Mail signed for or DPD next day.

If the sample is a UK made to order item this usually takes a couple of days to make up.

Generic samples are charged at the 500-rate plain and DPD next day is £6.75. Samples sent in the post are not charged if under £5. If your enquiry results in an order, we will refund your sample. If your sample is returned, we will refund your sample.

If your sample is bespoke the sample can not be refunded.

20. Do you supply branded samples?

Yes, we can supply branded samples and the cost will require the origination plus the sample and carriage cost. If then this enquiry results in an order, there will be no further origination. Do contact our sales team on sales@juniperproducts.co.uk if you need more information.

21. How do you ensure full colour print is faithful to the client’s brand pantones?

On colour sensitive orders we send either a swatch of the digital print for approval prior to commencing the order. On full colour notebooks or on Tip In pages again we send a sample. If your order is very time sensitive if you can send us something printed that is correct, we can try to colour match or send us the pantone reference and we can send a picture of the print against the pantone book. If you have any concerns please send us the logo at the enquiry stage and we can act quickly prior to any order to ensure we can achieve a faithful representation of the logo.

22. Can you deboss or print products supplied to you?

Subject to the size, material and make up of the product we can capacity reliant offer branding services please enquire.

23. Who should I contact at Juniper?

Sales - For sales quotations, visuals and advice please email sales@juniperproducts.co.uk and our sales team consisting of Amanda, Sarah & Sophie will be able to help you.

Orders - For any orders, please contact Megan, Chelsea & Kate in our administration team on orders@juniperproducts.co.uk they will send your conformation and deal with any queries about the progress of your order.

Artwork - For any artwork queries in relation to your order, please contact Sherrie on artwork@juniperproducts.co.uk .

Accounts - For accounts and invoice queries in the first instance contact orders@juniperproducts.co.uk or accounts@juniperproducts.co.uk.

Marketing - For marketing support to include data for your web site please contact susanne@juniperproducts.co.uk she will be able to help you with any marketing requirements.

Compliance – Susanne is our compliance lead and if you have any questions, please contact her on susanne@juniperproducts.co.uk.

Complaints – If you are not entirely happy with the service, we have provided we encourage you to contact us. We aim to provide 100% satisfaction and investigate every issue to ensure that we update our systems to ensure the mistake can not happen again.

In the first instance please contact orders@juniperproducts.co.uk. If the issue can not be rectified immediately Kate & Susanne will investigate the issue, make a plan of action to try to rectify the situation for both you and your client.

We understand that mistakes can happen at any level, if you, or your client have made a mistake, that has then resulted in a problem with your order. Please do contact us as soon as possible as there may be a way to resolve things and if we can still help your client it may help to lead to more orders for both of us.

24. Is your paper FSC?

We offer both sustainably sourced paper that is sourced from a FSC certified papermill and the binding is FSC registered, we are not registered because in a Trade supply chain unless all of the on sellers are registered the logo can not be used. However, rest assured that the paper itself is FSC from a managed forest.

We also have 100% recycled paper which is from post-consumer waste.

25. Can you offer bespoke print to the internal pages on your notebooks?

Yes, we can print one colour to the first end page. Lead time from 2 weeks.

We can offer tipped in pages up to 8 sides on a three-week lead time.

We can offer a totally bespoke book block with any bespoke matter required throughout from 100 pcs. Prices are very volume sensitive and lead times start from 4 weeks.

26. Can you print full colour to the entire notebook cover full colour including the spine?

Yes, we can offer a full colour all over notebook to any pantone colour, image, or design. From 50 pcs on a 3-week lead time.

27. Do you manufacture in the UK?

Yes, over 70% of our turnover is manufactured in the UK our factory is based in Wellingborough, Northamptonshire and subject to any COVID19 restrictions you are more than welcome to arrange a visit to view our production and see in person our range.